How to Say It® provides short lists of what to say, and sometimes more importantly, what not to say when writing business or personal letters. It begins with examples of why and when certain letters are appropriate, tips on writing the letter, and advice for special situations. It then offers sample words and phases for each type of correspondence, as well as examples of sentences and paragraphs that are best suited for the task. Finally, it provides full sample letters giving readers a sense of what to look for in the final product. Includes appendices offering tips on etiquette, formatting, and grammar.