Great Customer Service on the Telephone (Worksmart Series) |
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| Title: | Great Customer Service on the Telephone (Worksmart Series) |
| Author: | Kristin Anderson |
| Publisher: | AMACOM |
| Type: | Book / Paperback |
| Publication Date: | 26 November, 1992 |
| ISBN / ISBN-13: | 081447795X / 9780814477953 |
| List Price: | $10.95 |
| You Save: | $2.19 |
| Amazon Price: | $8.76 |
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This book is also available, brand-new, from 3rd-party marketplace sellers at Amazon.com, from $0.98.
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Editorial Review / Publisher's Information:
Product Description
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone--from salesperson to manager to secretary--how to treat it as a service tool that directly impacts on company profits.
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Customer Reviews:
• Customer Service Rescue Me Book
15 November, 2000
This book was absolutely what I have been looking for. It has assisted not only me, but the customers that I work with on a daily basis. Thanks for such great information and Rescue.
- Amazon Customer Review
• Great Customer Service On The Telephone
10 March, 2009
Hi! This is my review for the Great Customer on the telephone textbook. Anyways I find it very interesting and helpful to how you can answer the telephone efficiently in a office type setting or at a store type setting. Also you can practice good communication skills with answering the telephone at your home or at a business.
- Amazon Customer Review
• Less Than Entry-level Book - Too Basic For Anyone Who Already Can Use A Phone
03 June, 2007
I was very dissapointed with this book - it features extremely basic information about customer service and phone skills. The books stresses that the phone should be answered quickly, politely and that the CSR should listen to the caller. They recommend taking complete messages, calling back promptly and trying to sound positive when saying "no".
I believe I learned all of that from my mom and dad when I was 8. It was not worth the $10.95, and I won't be buying any titles from this series or publisher again - it just isn't new or useful information.
- Amazon Customer Review
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