Coaching Knock Your Socks Off Service |
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| Title: | Coaching Knock Your Socks Off Service |
| Author: | Ron Zemke
Kristin Anderson |
| Publisher: | AMACOM |
| Type: | Book / Paperback |
| Publication Date: | 21 October, 1996 |
| ISBN / ISBN-13: | 0814479359 / 9780814479353 |
| List Price: | $18.95 |
| You Save: | $2.75 |
| Amazon Price: | $16.20 |
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This book is also available, brand-new, from 3rd-party marketplace sellers at Amazon.com, from $5.96.
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Editorial Review / Publisher's Information:
Product Description
Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. With this book, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people. The authors present a model for successfully coaching anyone, anywhere, and they show readers how to apply it to familiar coaching situations.
Amazon.com Review
Top performers in sports and the performing arts never outgrow their need for coaching, say authors Ron Zemke and Kristin Anderson, so why should your front-line employees be any different? On the contrary, they insist, workers also need ongoing encouragement and assistance in order to upgrade their customer-service skills, maintain their daily motivation, and enhance their ability to react when new problems arise. Coaching Knock Your Socks Off Service, the latest entry in a popular series, offers a series of solid suggestions for achieving first-rate customer service in any business environment through sustained coaching by management and employees themselves.
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Customer Reviews:
• Outstanding Practical Guide On How To Actually Be A Coach!
06 October, 1998
This book comes closest to being an actual "how to" coach book. It is a practical, easy to read plan to improve coaching skills or start developing them. Every new coach always asks "where is the book that tells you how to do it?" This is it!
- Amazon Customer Review
• Great Book! It Is A Must Read For Customer Service Managers.
21 December, 2009
It is very practical and helpful in assisting those who are in customer service to see it from the customers' perspective. It is well worth the money and a great read!
- Amazon Customer Review
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